When it comes to local businesses, user reviews can make or break a company. And one of the most influential review sites around is Yelp. Yelp allows people to rate and review local businesses, which can subsequently affect the success of those businesses.
Why Yelp Matters to Local Businesses
For many local businesses, Yelp can be a major source of referral traffic. This is because Yelp has a large user base and appears prominently in search results. So if a business has a lot of positive reviews on Yelp, it’s more likely to attract potential customers.On the flip side, if a business has a lot of negative reviews on Yelp, it can be detrimental to the business’s reputation. This is why many businesses go to great lengths to encourage customers to leave positive reviews on Yelp.
The Power of Yelp’s Elite Squad
One interesting aspect of Yelp is its Elite Squad program. Yelp’s Elite Squad members are users who are deemed particularly active and influential on the site. These users are invited to exclusive events and given other perks.Why does this matter for businesses? Because Elite Squad members have even more influence on Yelp than regular users. When they write a review, it’s more likely to be seen and read by others. So if a business can win over Elite Squad members, it can potentially have a big impact on its Yelp ratings.
The Bottom Line
Love it or hate it, Yelp is a major player in the world of user reviews and local business marketing. Businesses that are able to cultivate positive reviews on Yelp can reap the benefits of increased exposure and traffic. But those that fail to keep their customers happy may find themselves suffering the consequences.