How Airbnb Disrupted the Hospitality Industry: Lessons for Marketing Professionals


Airbnb is a home-sharing platform that has taken the travel industry by storm. Since its launch in 2008, the company has generated a lot of buzz and controversy for its disruption of traditional accommodations such as hotels and hostels. For marketing professionals, Airbnb serves as a model of how a company can use technology and social media to create a brand that resonates with customers. In this post, we will delve into the lessons that marketing professionals can learn from Airbnb’s success.

Create a Strong Brand Identity

One of the keys to Airbnb’s success is its strong brand identity. From the company’s logo to its website design, Airbnb exudes a sense of sophistication and creativity that sets it apart from its competitors. Airbnb’s brand identity is consistent across all platforms, including its social media presence. Marketing professionals can learn from this by ensuring that their brand identity is strong and consistent across all channels.

Engage with Customers on Social Media

Airbnb is active on social media, with over five million followers on the company’s Facebook page. Airbnb uses social media to showcase user-generated content, such as photos of unique and interesting properties available for rent on the platform. For marketing professionals, social media represents an opportunity to engage with customers and to build a community around their brand. By highlighting user-generated content, marketing professionals can foster a sense of community among their clients.

Use Technology to Improve the Customer Experience

Airbnb uses technology to streamline the booking process for customers. The company’s app allows users to search for properties, communicate with hosts, and make payments all in one place. Marketing professionals can learn from Airbnb’s use of technology by leveraging technology to improve the customer experience. By providing customers with seamless and easy-to-use technology, marketers can create a positive user experience that sets their brand apart.


Airbnb has disrupted the hospitality industry by offering customers a unique and user-friendly platform for renting homes and apartments. Marketing professionals can learn from Airbnb’s success by creating a strong brand identity, engaging with customers on social media, and using technology to improve the customer experience. By following these lessons, marketing professionals can create a brand that resonates with customers and that stands out in a crowded marketplace.